The coronavirus changed the pet care service industry overnight. Pre-pandemic, the primary focus of most of our businesses had been on providing great customer service so as to grow the business while doing something we love. Keeping on top of the new normal and more stringent care guidelines is now just the foundation of what we need to do to keep the doors open; we also need to look for new opportunities and make the absolute best of them when they arise. Join Jamie as she workshops ways to keep your team employed, your clients safe, and your business viable during these strange and turbulent times. Learning objectives of this seminar include understanding the current pet industry and business landscape, identifying the business practices that translate into customer trust and satisfaction, and learning how to create successful operating paradigms by identifying opportunities, efficiencies, and additional services and revenue streams.
Creating an enrichment program can seem like a daunting task, what do you do and how do you do it? We’ll break down the basics; go over best practices, implementation tactics, the must haves for your enrichment program as well as staff training and involvement. How to schedule an enriching day for people and pets alike to create an environment built on relationships with your pets and their parents. Adding enrichment to your portfolio of services can increase profits without increasing the number of dogs, your pet parents will love the one-on-one time their dogs are getting!
Learn the science behind how canine vaccines work, and why they need some boosters more often than others. In this two-hour certificate course, Corina will discuss what vaccines you should require in your boarding and daycare business to maintain a safe working environment for you and the dogs.
Without a team that is focused on the same goals and outcomes as our own, we can’t possibly be our best. This four-part session is designed for business owners who want to bring their team the best training, support, coaching and growth potential normally reserved for larger companies.
Learn what motivates and drives wholehearted performance.
Based on the best-selling book, The Culture Code, get your hands on tools for bringing your team to the “impossible place."
Do you avoid confrontation or, on the other hand, scare your team? Neither is sustainable or healthy. Find out how to set and hold boundaries with staff and customers alike.
What is your plan for your team? Develop weekly, monthly, and quarterly “WINS” for your team so everyone always knows: “W”hat's “I”mportant “N”ow.
Whether a new or veteran pet professional, this course offers fresh insights which you can easily implement to infuse professionalism and energy into your business. Learn how to develop and redefine the strategies which lead you to run a successful and vibrant pet service business by utilizing the four "M's" to transform yourself and your business!
How do you set yourself apart in a sea of competitors? Develop a personal brand! This class will help you define and develop your own brand, and you can use these skills to distinguish yourself and create your own voice in your everyday workplace. Unleash the power of “You” in your workplace and watch your client base grow!
Learning to manage people effectively is a hallmark of great leaders. Learn tips to manage employees, clients and more in this information-packed seminar.
How do you create a viable self-sustaining business which will sustain, endure, and thrive? In this seminar, you will learn strategies to focus on revenue streams and increase your business profit margin, as well as how to build your business to succeed financially and stabilize your revenue.
This class will offer insights into getting the most from your media choices, avoiding pitfalls, and making bold choices to set yourself apart from competitors. Learn to flex your business muscle by using many forms of media.
How does infectious disease spread and how can you stop it? This educational certification course, created specifically for pet care professionals, brings real-world facts and solutions from infection control experts dedicated to animal care. No matter the disease—whether canine cough, dog flu, parvo, distemper, feline calicivirus, and more—successful infection control requires a multipronged approach. You will leave this course with a clear game plan for how to protect the health of the animals in your care, your staff, and your business, with smart protocols and best practices for infection control. You will also walk away with a clear (and sometimes surprising) understanding of how infectious disease is spread. A frameable certificate will be issued upon completion of the course.