2026 Schedule

Wednesday

8am
Registration Opens
9am - 11am
Hiring, Firing, Coaching & Development: Creating the Team That Will Run Your Business for You
Rich Schlatter
9am - 11am
Bathing Beyond the Basics: The Foundation of Successful Grooming (Part 1)
Dr. Cliff Faver
9am - 11am
From First Visit to Forever: Improving Your Customer Experience
Fernando Camacho
9am - 11am
AI Visibility Is the New SEO: How Pet Care Brands Get Chosen
Duane Carey
1pm - 3pm
Bathing Beyond the Basics: The Foundation of Successful Grooming (Part 2)
Dr. Cliff Faver
1pm - 3pm
The Leadership Gap: Why Great Pet Care Systems Fail
Kelli Dodds
1pm - 3pm
Puppies! The Lost Revenue Stream & Lifetime Client
Lora Bacharach
1pm - 3pm
Paws Off My Brand: Trademark & Copyright Essentials for Your Pet Business
Shahrina Ankhi-Krol
4pm - 6pm
Think Like an Owner: Building Teams That Drive Revenue, Accountability & Growth
Jennifer Wolf-Pierson & Payton Anderson
4pm - 6pm
Sustainable Socialization: Building and Keeping Dogs in Our Daycare
Samantha Burton
4pm - 6pm
Top-Dollar Dog Daycare: How to Become the Premium Choice Pet Resort
Dominic Hodgson
4pm - 6pm
Wait, Don’t Build Yet! A Panel Discussion for New Builds, Renovations, and Build-Outs
Jeff Adney & Expert Panel

Wednesday Evening

6pm
Digs Cocktail Party

Thursday

8am
Registration Opens
9am - 10am
Session 1
9am - 10am
The Labor Reset: Building a More Profitable Pet Care Business Without Guesswork
Sean Felty
9am - 10am
Group Play Management: Recognizing Behaviors Inconsistent With Your Brand
Kristen Perrus
9am - 10am
Want More Clients Who Spend $1,000+?
Laura Laaman
9am - 10am
The Growth Playbook: Pet Care Acquisitions & Expansion
Ashlee Moore
10am
Trade Show Opens
12pm - 1:45pm
Round Table Discussion Luncheon
2pm - 3pm
Session 2
2pm - 3pm
The Freedom Framework: Building a Pet Care Business That Runs Strong Without You
Amy Hillis
2pm - 3pm
I Got a Disease From a Dog?
Dr. Cliff Faver
2pm - 3pm
Pricing With Confidence: Setting Rates That Work for Your Clients & Your Bottom Line
Susan Briggs
2pm - 3pm
Branding & Website Strategies That Help Pet Boarding Businesses Get More Bookings
Cagney Collins
4pm
Trade Show Closes
4pm - 6pm
Session 3
4pm - 6pm
Say This, Not That: Coaching Conversations That Build Better Teams
Alex Varney
4pm - 6pm
Where Are All the Cats?
Lynn Paolillo
4pm - 6pm
Beyond the Kong: Building a Profitable Enrichment Program
Allison Jacobs
4pm - 6pm
Client Experience: Unreasonable Hospitality in the Pet Industry
Brian Remo

Thursday Evening

6pm - 8pm
First Financial Bank Happy Hour

Friday

8am
Registration Opens
9am - 10am
Session 4
9am - 10am
The Modern Pet Resort Operating System: Where Profit Is Actually Made (and Lost)
Alyson Fisher
9am - 10am
From Chaos to CALM: How to Operationalize Enrichment
Amber Burckhalter
9am - 10am
What Buyers Actually Pay For: The Hidden Value Drivers in Your Pet Resort
Craig Pollack
9am - 10am
Barking Up the Right Tree: Mastering Digital Marketing, Smart Ad Spending & the Customer Journey
Juls Scores
10am
Trade Show Opens
11am - 12pm
Session 5
11am - 12pm
Investing in Your Staff: Increase Development and Retention in Your Pet Care Team
Ellen Ness
11am - 12pm
Gate Control for Safer, Smarter Daycare
Eve Molzhon
11am - 12pm
The Pet Care Pricing Signals You Can’t Afford to Ignore
Drew Brinkoetter
11am - 12pm
Buying vs. Leasing Pet Care Facilities: Which Path Secures Your Future?
Ola van Zyl
12pm - 1:45pm
Round Table Discussion Luncheon
2pm - 3pm
Session 6
2pm - 3pm
Building the Enrichment Operating System: How to Reduce Incidents & Increase Capacity
Larry Hamilton
2pm - 3pm
New Dog Evaluations: Power Hour!
Mallory Poirier
2pm - 3pm
Future Bank: The 7 Profit-Producing Assets That Make Your Business More Valuable Every Year
Dominic Hodgson
2pm - 3pm
When Someone Searches "Dog Boarding Near Me," Do You Show Up?
Austin Thelen & David Frank
4pm
Trade Show Closes