2026 Schedule

Tuesday

11am

Registration Opens

1pm - 5pm

The Behavior-Safe Pet Resort Workshop

Amber Burckhalter & Alyson Fisher

1pm - 5pm

The Pet Care Mastermind Experience: Better Decisions, Bigger Profits & a Personalized Game Plan for Your Business

Dominic Hodgson

Tuesday Evening

6:30pm - 8pm

Keynote - Surviving the (Pet) Parent Trap: A Live-Action Theater Performance

8pm - 10pm

Wednesday

8am

Registration Opens

9am - 11am

Hiring, Firing, Coaching & Development: Creating the Team That Will Run Your Business for You

9am - 11am

Bathing Beyond the Basics: The Foundation of Successful Grooming (Part 1)

Dr. Cliff Faver

9am - 11am

From First Visit to Forever: Improving Your Customer Experience

Fernando Camacho

9am - 11am

AI Visibility Is the New SEO: How Pet Care Brands Get Chosen

1pm - 3pm

Bathing Beyond the Basics: The Foundation of Successful Grooming (Part 2)

Dr. Cliff Faver

1pm - 3pm

The Leadership Gap: Why Great Pet Care Systems Fail

1pm - 3pm

Puppies! The Lost Revenue Stream & Lifetime Client

1pm - 3pm

Paws Off My Brand: Trademark & Copyright Essentials for Your Pet Business

Shahrina Ankhi-Krol

4pm - 6pm

Think Like an Owner: Building Teams That Drive Revenue, Accountability & Growth

Jennifer Wolf-Pierson

4pm - 6pm

Sustainable Socialization: Building and Keeping Dogs in Our Daycare

Samantha Burton

4pm - 6pm

Top-Dollar Dog Daycare: How to Become the Premium Choice Pet Resort

Dominic Hodgson

4pm - 6pm

Wait, Don’t Build Yet! A Panel Discussion for New Builds, Renovations, and Build-Outs

Jeff Adney & Expert Panel

Wednesday Evening

6pm

Digs Cocktail Party

Thursday

8am

Registration Opens

9am - 10am

Session 1

9am - 10am

The Labor Reset: Building a More Profitable Pet Care Business Without Guesswork

9am - 10am

Group Play Management: Recognizing Behaviors Inconsistent With Your Brand

9am - 10am

Want More Clients Who Spend $1,000+?

9am - 10am

The Growth Playbook: Pet Care Acquisitions & Expansion

10am

Trade Show Opens

12pm - 1:45pm

Round Table Discussion Luncheon

2pm - 3pm

Session 2

2pm - 3pm

The Freedom Framework: Building a Pet Care Business That Runs Strong Without You

2pm - 3pm

I Got a Disease From a Dog?

Dr. Cliff Faver

2pm - 3pm

Pricing With Confidence: Setting Rates That Work for Your Clients & Your Bottom Line

2pm - 3pm

Branding & Website Strategies That Help Pet Boarding Businesses Get More Bookings

4pm

Trade Show Closes

4pm - 6pm

Session 3

4pm - 6pm

Say This, Not That: Coaching Conversations That Build Better Teams

4pm - 6pm

Where Are All the Cats?

4pm - 6pm

Beyond the Kong: Building a Profitable Enrichment Program

4pm - 6pm

Client Experience: Unreasonable Hospitality in the Pet Industry

Thursday Evening

6pm - 8pm

First Financial Bank Happy Hour

Friday

8am

Registration Opens

9am - 10am

Session 4

9am - 10am

The Modern Pet Resort Operating System: Where Profit Is Actually Made (and Lost)

9am - 10am

From Chaos to CALM: How to Operationalize Enrichment

Amber Burckhalter

9am - 10am

What Buyers Actually Pay For: The Hidden Value Drivers in Your Pet Resort

9am - 10am

Barking Up the Right Tree: Mastering Digital Marketing, Smart Ad Spending & the Customer Journey

10am

Trade Show Opens

11am - 12pm

Session 5

11am - 12pm

Investing in Your Staff: Increase Development and Retention in Your Pet Care Team

11am - 12pm

Gate Control for Safer, Smarter Daycare

11am - 12pm

The Pet Care Pricing Signals You Can’t Afford to Ignore

11am - 12pm

Buying vs. Leasing Pet Care Facilities: Which Path Secures Your Future?

12pm - 1:45pm

Round Table Discussion Luncheon

2pm - 3pm

Session 6

2pm - 3pm

Building the Enrichment Operating System: How to Reduce Incidents & Increase Capacity

2pm - 3pm

New Dog Evaluations: Power Hour!

Mallory Poirier

2pm - 3pm

Future Bank: The 7 Profit-Producing Assets That Make Your Business More Valuable Every Year

Dominic Hodgson

2pm - 3pm

When Someone Searches "Dog Boarding Near Me," Do You Show Up?

Austin Thelen & David Frank

4pm

Trade Show Closes