Tuesday Programs

Most behavior incidents in pet care facilities aren't isolated bad luck but the manifestation of a system that broke down somewhere upstream. An original framework, presented for the first time, this workshop breaks down the operating system behind the behavior-safe pet resort and the four points upstream of every incident where things quietly go wrong:

1. How dogs enter the facility.
2. How staff observe and flag behavior day to day.
3. How that information gets recorded.
4. How it's communicated between staff and with clients.

When this system fails, it doesn't just create a safety problem; it shows up in retention, in profits, in opportunity costs, and in your brand reputation. Most owners and their teams are managing the fallout of these gaps without ever seeing them as one connected system. This session will change that approach and share a system to address and alleviate these issues.

Included in the workshop will be real case studies, integration of supporting technology, and the four-step working system that can be implemented immediately to close these gaps. Attendees will leave with a personalized action plan for their own facility, regardless of size or scope, including language and scripts for both internal team communication and difficult client conversations.

After decades of explosive growth, the pet care industry has changed. To help you stay ahead, this unique four-hour coaching experience is designed to help attendees get maximum value from every minute spent at this year’s expo. Working alongside the world's leading pet business coach, Dominic Hodgson, you'll use the same strategic planning process he uses to coach pet business leaders around the world. Together, you'll tackle the big questions most owners never make time to ask.

In this exclusive session, attendees will discover the blind spots not visible from inside their own business and learn exactly where to focus time, money, and energy over the next twelve months. In addition, business problems will be coached LIVE with Dom’s Million Dollar Hot Seats, with every breakthrough becoming a lesson for the room.

Each attendee will receive The Mastermind Playbook, a practical planning guide designed to help you get maximum value from every speaker, vendor, and conversation during the expo. Make this the year you leave with clarity, confidence, and a plan of action!