| Time | Class | |
|---|---|---|
| 3:00pm | Registration Opens | |
| 6 - 8pm | Keynote Presentation Guiding Principles for Success in Today’s Pet Care Industry - Phillip Paris |
|
| 8 - 10pm | National Kennel Sales Meet and Greet | |
| Time | Class | |
|---|---|---|
| 8:00am | Registration Opens | |
| 9 - 11am | ||
| First Aid for Your Facility - Dr. John Boyd | ||
| Heroes for Healthy Pets - Dr. Kathryn Primm | ||
| Understanding What Metrics Drive Your Business - Garret Tadlock | ||
| Designing Your Doggie Day Care - Greg Taylor, Robin Bennett & Susan Briggs | ||
| 1 - 5pm | ||
| Total Integration: Mastering the Management of Business - Eric Beck | ||
| Form and Function: A Round Table on Facilities - Dr. John Boyd & Panel of Industry Experts | ||
| Professional Pet Boarding Canine Infectious Respiratory Disease Certification - Laura Laaman, Dr. Kathryn Primm & Claire Ellington | ||
| Quiet Dog Daycare Workshop - Laurie Wagner | ||
| Time | Class | |
|---|---|---|
| 8:00am | Registration Opens | |
| 9 - 10am | Session 4 | |
| Fetch the Good Life by Operating a Sustainable Pet Business - Susan Briggs & Robin Bennett | ||
| The Smell of Success - Mel Forbes | ||
| The Great Vaccine Debate - Dr. Dana Koch | ||
| Turning Customer Service into Customer (and Business) Success - Jamie Migdal | ||
| 10:00am | Trade Show Opens | |
| 11 - 12pm | Session 5 | |
| Safe and Fun Off-Leash Play Groups - Susan Briggs & Robin Bennett | ||
| Not All Income Streams Are Created Equal - Teija Heikkilä | ||
| Purrfect Cat Lodging: Adding or Increasing an Overlooked Profit Center - Suzanne Locker | ||
| Franchise vs. Start-Up: Which One Works for You? - Steven Parker | ||
| 12:00 - 1:45pm | Round Table Discussion Luncheon | |
| 2 - 3pm | Session 6 | |
| The Good, the Bad, and the Furry - Dr. Dana Koch | ||
| Common Construction Hurdles and How to Overcome Them - Mark Moore | ||
| Stretch, Don’t Snap: Staying Resilient, Healthy & Energized - Colleen Pelar | ||
| 4:00pm | Trade Show Closes | |