Schedule

Tuesday
Wednesday
Thursday
Program Guide

Monday

Time	Class
3:00pm	Registration Opens
6 - 8pm	Keynote Presentation Guiding Principles for Success in Today’s Pet Care Industry - Phillip Paris
8 - 10pm	National Kennel Sales Meet and Greet

Tuesday

Time	Class
8:00am	Registration Opens
9 - 11am
	First Aid for Your Facility - Dr. John Boyd
	Heroes for Healthy Pets - Dr. Madeleine Stahl
	Understanding What Metrics Drive Your Business - Garret Tadlock
	Designing Your Doggie Day Care - Greg Taylor, Robin Bennett & Susan Briggs
1 - 5pm
	Total Integration: Mastering the Management of Business - Eric Beck
	Form and Function: A Round Table on Facilities - Dr. John Boyd & Panel of Industry Experts
	Professional Pet Boarding Canine Infectious Respiratory Disease Certification - Laura Laaman, Dr. Madeleine Stahl & Claire Ellington
	Quiet Dog Daycare Workshop - Laurie Wagner

Wednesday

Time	Class
8:00am	Registration Opens
9 - 10am	Session 1
	Creating a Puppy Program for Your Pet Care Facility - Robin Bennett
	Limiting Anxiety and Stress in the Workplace - Dr. John Boyd
	Your Client Acquisition Process: Will You Thrive? - Laura Laaman
	Talk Dirty to Me - Chris Quinlan
10:00am	Trade Show Opens
12:00 - 1:45pm	Round Table Discussion Luncheon
2 - 3pm	Session 2
	The 3 F’s: Pillars to Innovate and Lead for Success - Alex Mckinnon
	Taking the Fear Out of Expansion - Mark Moore
	How to Take Your Pet Care Business from Nowhere to Page One - Alain Parcan
	Demystifying Dog Bites: Reducing the Risks by Understanding the Factors - Colleen Pelar
4:00pm	Trade Show Closes
4 - 6pm	Session 3
	Integrating the Business Plan and Facility Design - Al Locker
	Building a Rock Star Staff - Jamie Migdal
	Your Moment! Design, Achieve, Sustain - John Sturgess
	Preventing Respiratory Infectious Disease in Pet Care Facilities - Annette Uda

Thursday

Time	Class
8:00am	Registration Opens
9 - 10am	Session 4
	Fetch the Good Life by Operating a Sustainable Pet Business - Susan Briggs & Robin Bennett
	The Smell of Success - Mel Forbes
	The Great Vaccine Debate - Dr. Dana Koch
	Turning Customer Service into Customer (and Business) Success - Jamie Migdal
10:00am	Trade Show Opens
11 - 12pm	Session 5
	Safe and Fun Off-Leash Play Groups - Susan Briggs & Robin Bennett
	Not All Income Streams Are Created Equal - Teija Heikkilä
	Purrfect Cat Lodging: Adding or Increasing an Overlooked Profit Center - Suzanne Locker
	Franchise vs. Start-Up: Which One Works for You? - Steven Parker
12:00 - 1:45pm	Round Table Discussion Luncheon
2 - 3pm	Session 6
	The Good, the Bad, and the Furry - Dr. Dana Koch
	Common Construction Hurdles and How to Overcome Them - Mark Moore
	Stretch, Don’t Snap: Staying Resilient, Healthy & Energized - Colleen Pelar
4:00pm	Trade Show Closes