Tuesday Programs

Heroes For Healthy Pets

Dr. Courtney Campbell

The Heroes for Healthy Pets Certification in Infectious Disease Management is a program sponsored by the International Boarding and Pet Services Association, National Association of Veterinary Technicians in America (NAVTA), and Pet Sitters, International. The Heroes for Healthy Pet’s Certification is open to all pet and veterinary professionals. To become certified, both modules must be completed and the certification examination must be passed.

Part 1) Understanding Infectious Disease

This seminar will discuss common transmissible diseases of dogs, including pathogens of CIRDC (canine infectious respiratory disease complex- including dog flu), Leptospirosis, Parvo, and Distemper. The lecture will give an overview of the incidence rate, how to recognize the clinical signs of illness and how to recognize signs of illness in dogs, and prevention. Management of outbreaks in group environments such as kennels and doggie daycares and options for prevention, including vaccination and sanitation protocols will also be discussed.

Part 2) Effective Infectious Disease Control

To remain competitive in this market, pet professional businesses must keep their pet owners happy and this means keeping pets healthy. In 2016, leading experts on infectious disease developed a consensus statement to recommend best practices for pet care and safety for pet professional businesses such as kennels, veterinary facilities, doggie daycares, dog walkers, groomers, and training facilities. This program covers the topic of best practices of sanitation and prevention of infectious disease spread.

Avoiding The Unexpected In Construction

Ritch Batterton

Are you worried about roadblocks and additional costs with your new construction? In this seminar, Ritch will go over ways of avoiding the costly mistakes that are common in new construction of a boarding facility. He will cover the process of gathering equipment information for the contractor, manufacturing, order processes, and lead times; all very important information for anyone building new or adding on to an additional facility.

Managing Risks With Off-Leash Play

Amanda Crook

Should your daycare dogs wear collars or play naked? What’s the best way to “test” a new dog? What are the main triggers that lead to altercations in playgroups? How many dogs should be allowed to play in one group? All dog daycare owners have liability waivers for our clients to sign stating they are “risks associated with off leash group play.” Just what are these “risks” and what, as the business owner, can you do to minimize these risks as much as possible? We’ll touch on all the questions above, as well as a few others, and hopefully leave you feeling more confident that you are providing the safest environment possible for off leash play.

Dog Daycare Behavior Bootcamp

Fernando Camacho

The more you understand the dogs you work with, the better your job will be and the happier your clients will be (both human and canine). In this four-hour series, Fernando Camacho will educate you so you can better communicate with the dogs that enter your facility, keep your employees safe and your clients happy. This will help improve your interactions with the dogs that stay with you and minimize accidents.

Hour 1) Understanding Dog Communication

Learn the language of dog so you can better understand how dogs are feeling and finally know what they’ve been trying to tell you all this time. We’ll look at lots of video footage and discuss what’s going on with the dogs so you can read and work with dogs better.

Hour 2) Assessing New Dogs

Deciding which dogs are a good fit for daycare and which dogs to turn away is a difficult decision. In this seminar, we'll go over how you can set up your assessments to go well so you can make the right choice for everyone involved. You'll learn all the best practices as well as common mistakes to look out for.

Hour 3) How to Best Manage Dog Play Groups

When you're trying to control a pack of playful, high energy dogs, things can get out of hand pretty quickly. If you do things the right way, however, you are much more likely to get the dogs to listen to you and keep everyone safe and well behaved. In this seminar, we'll discuss the do's and don'ts of working with dog play groups, safety tips and best practices to create a positive environment for both staff and dogs.

Hour 4) Dog Fights: How Prevent and Break Them Up

Many altercations between dogs can be avoided if you understand the warning signs and take action early. Fern will show you what to look out for so you can stop fights before they start, what you should (and shouldn't) do to keep safe, and how to handle things if you have to break up a dog fight.

Building A Barktastic Business Plan

Claire Pickens

Whether you have an existing boarding/daycare business, or are starting one from scratch, this series of classes is your key to advancing your business. You’ll get valuable “kibbles” of wisdom regarding the numbers, timeline, and attitude required to making your boarding/daycare business plan a success!


Hour 1) Unleashing Your Boarding or Daycare Business Plan

In this class you will learn how to transform your boarding/daycare business idea into a reality. Understand the key components of turning an exciting business idea into a viable and executable business concept. This class is ideal for people starting a boarding/daycare business from scratch, or innovating new ideas within an existing business.

Hour 2) Counting Kibbles: Feeding the Numbers Behind Your Business Plan

To make a boarding/daycare business vision viable, the numbers need to make sense. From demographics to production projections, it is important to understand the reality of what success can look like with your business. In this class, we will discuss the key components, “kibbles,” to the numbers that make a boarding/daycare business a success.

Hour 3) Check-in to Your Timeline, and Check-out the Possibilities

Time is money! Or should we say, the misuse of time costs money. During the construction and execution of a business vision, the timeline is extremely important. In this class, we will discuss business vision goal-setting, time management, milestones, and deadlines. The execution of your business plan depends on your ability to organize the idea into a timeline.

Hour 4) All Bark, and Just the Right Amount of Bite: The Attitude of Business Plan Execution

Now that we have the concept, numbers, and logistics in place, the only component that remains is the attitude of execution. Throughout the process, you will be required to hold yourself and others accountable for how the plan is executed. In this class, we will discuss the key components of leading yourself and others through the planning and execution process.

Barkleigh Pet Professional First Aid/CPR Certification

Jill Pipino

As a pet care professional, you want to be equipped with the skills to handle medical emergencies that arise while a pet is in your care. Whether a pet becomes ill, injured, or needs help in a disaster, this course will teach you how to respond. 
In this four-hour interactive course, you will learn emergency care, how to stock a first aid kit, perform CPR, respond to breathing and heart emergencies (including choking), and disaster procedures, with some of these exercises being demonstrated on a demo dog. This unique course is customized for pet care professionals and you will learn how to respond to emergencies specific to your industry. Upon completion of this course, you will receive a frameable certificate stating that you are certified in dog and cat First Aid & CPR.

The Four Pillars Of Pet Care Success

Laura Laaman

If you're wondering how to achieve maximum success in your pet care business, this seminar is a must. Laura Laaman, president of Outstanding Pet Care and the pet care industry's leading authority on revenue success, will take attendees through these necessary cornerstones of success. Discover what's holding your business back and walk out with the necessary, tangible action items to achieve your business goals!

Pet Lover To Pet Care Business Owner: Financing, Building A Business Plan, Design And Equipment

Greg Taylor, Nancy Webb & Al Locker

In this four-hour program, the top financing, design and equipment experts in the industry will walk you through the process of making your pet care facility dream a reality! Everything from financing to selecting equipment will be covered in this must-see program for anyone thinking of opening a facility.

Part 1) Obtaining the Financing

You need money to start a pet resort. Banks want to make loans (that’s how they make money!) but it often seems like their favorite word is “no.” This session will discuss the requirements banks and leasing companies generally require to approve loans, including average credit scores, down payments, business plans and other prerequisites, as well as resources for help. Leave aware of what loan offices look for and prepared to make a positive impression.

Part 2) Integrating the Business Plan and Facility Design

You want to make certain your dream cash flows. This session will focus on the process of designing a facility so that it ties back to the business plan. The building size, materials, number of runs, grooming, etc., all influence how much capital is required to start the business and how much occupancy, revenue and expenses should be budgeted to insure success.

Part 3) Boarding and Daycare Equipment

Luxury suites, dog runs, cat condos, epoxy floors, soft day care floors, artificial grass, mobile divider panels, collapsible day runs – there is a lot of equipment to purchase and most of it costs a lot and, unfortunately is hard to move or modify. It is important to investigate the possibilities and carefully weigh the pros and cons of different choices because once the decision is made you live with it for 20+ years.