In this workshop, Garret will teach managers and owners how to help their Reservation Specialists become a relationship builder, revenue driver, and growth engine of the business. This will be a hands-on workshop where participants will refine the company story, optimize automated lead conversions funnels, maximize average revenue per pet night, and talk through tools they should utilize to drive more of the "perfect appointments" and build stronger relationships with customers.
The popularity of off-leash play services has created a competitive marketplace. In this seminar, Kari and Shawnte will outline the important aspects of excellent playgroups that emphasize safety and fun. You’ll get insight on training staff leaders, managing problem behaviors, and creating a daily schedule of engaging and fun activities. Plus, you’ll take away tips on how to market your services to prospective clients as professional, safe, healthy, and fun!
Unleash your potential for a successful business sale, whether you're planning for the future or ready to make a move now. Join Teija in this transformative seminar where you'll gain invaluable knowledge and expert guidance on preparing your business for a lucrative sale. Discover game-changing strategies that will skyrocket the value of your business and captivate potential buyers, whether they're private individuals or corporate entities. Delve into the mindset of different types of buyers, unravel their considerations, tackle the challenges head-on, and learn best practices that will set your business apart. With this comprehensive understanding, you'll be equipped to strategically time your sale and position your business for optimum success.
Thinking about opening up your first pet care facility? Or are you contemplating expanding, remodeling, or venturing into multiple locations? Wondering where to start? This session will lay out the steps to get you there! Jennifer and Al will discuss specific site demographics, market saturation analysis, project sizing, phasing, and feasibility, and then finally link these into a solid business plan. Learning objectives in this session will include: 1) Understand the importance of area and individual site demographics in the decision-making process. 2) Evaluate the numbers to determine the feasibility of the project, select the best location, and build to the size that is supported by the market and your equity. 3) Use of all the above in a concise business plan that will be acceptable to lenders, possible investors and, most importantly, profitable for owners.
Emergencies in pet businesses are thankfully rare; however, it is not wise to wait until one happens to put systems in place to prevent and mitigate them. Events such as a pet injury, illness or loss, natural or manmade disaster, or rogue employee/client are often not thought about until in the moment, at which point it may be too late! This educational session will provide you with some simple things you can assess and implement to lessen the impact of one of these events taking place at your business.
Do you struggle with price resistance and lack confidence to charge what you know your amazing services are worth? Are you leaving money on the table by not offering your clients more products and services? Fear ye not, for like a sniffer dog on the search, Dom will show you how to find the “hidden money” in your business as he shares 11 proven “plug-in” ideas that will quickly and effortlessly add more revenue to your operation. This fast-paced presentation could be the most profitable two hours of your week, or your life!
Labor is a significant expense for pet businesses, yet owners often overlook investing adequate time in this crucial component. Avoid wasting valuable resources by constantly replacing employees. Dana will lead you through a comprehensive step-by-step process to establish a waitlist of enthusiastic candidates eagerly lining up to work for your business. She will also share invaluable tips, tricks, and secrets on how to cultivate a work culture that keeps your employees happy and motivated, driving the growth of your business up to their first-year review. With ample Q&A time, all your inquiries will be addressed. Learn from Dana's expertise to unlock your pet business's potential in attracting and retaining a talented workforce.
Get ready to know what you don’t know, and learn the truth—most projects come up short on funding due to lack of correct planning. Don’t let that happen to you! In this session, Jeff and Eric will cover proper budgeting, realistic timelines, and uncover the first major hurdles in any expansion, renovation, or new build. This may be the most valuable two hours you spend!
Airborne diseases pose significant risks in animal care facilities. In this session, Annette and Scott will provide scientifically backed strategies to manage these diseases, promoting a healthier environment and building trust in your organization. They will also cover how building standards ensures a safe, comfortable environment for animals and staff. Navigating city regulations needn't be daunting. They will assist you in cost-effectively integrating these requirements into your projects without causing disruptions. Put their solutions to work and mitigate the risk of an outbreak that could force closure and financial losses. In addition, they will highlight ventilation systems' crucial role in health, safety, and improved operational efficiency. Whether running a boarding facility, veterinary clinic, or grooming service, this class will equip you to create safer, healthier, and more efficient facilities.